Exchange/Return Policy

Our customers are entitled a 3 days return policy.

We are unlikely to entertain any request (s) pertaining to returning of item or exchanging of item 3 days after the parcel reaches its destination and we strictly abide to our 3 days return & exchange policy

How Do I Return An Item?

  1. Start by filling up the return form available or email us and we will get back to you with an authorized form.
  2. Clear instructions will be provided and we will determine the severity of the defect before the item can be mailed back to us.
  3. You have 3 days from the date your package was delivered to return your order to us for a refund. All we ask is that you do not remove the authenticity seal attached to your item and that you return the item in the condition you received it. We also ask that all original papers, dust bag, box, authenticity card, keys, etc. are included with the return.
  4. Please allow up to three business days for your return to be processed. We will notify you via email of your exchange and returns once processed.

 

Who Will Bear The Postage Fee For Returned Packages?

A returned package postage fee is borne by you, the customer. It is your responsibility until it reaches us. For protection purposes, we recommend that you ship the package using trusted courier services that ensures you for the value of goods. The tracking number is to be kept for own reference.

How Do I Know If My Purchase Is Eligible For Returns?

To be eligible for returns, please note the following criteria:

–  Wrong merchandise (incorrect order ID and/or product code) shipped
–  Purchased less than 3 days ago
–  Remain in its original condition (dust bag, box, authenticity card, keys etc)
–  An attached original purchase receipt

*Kindly note that we have made every effort to display as accurately as possible the colors of our products that appear on the website; however, the actual color you see depends on many factors, including your device, which we cannot guarantee that your device will accurately display the correct colour*

Where Do I Return The Package?

The package is to be returned to this address:

L-1-12, Plaza Damas, Jalan Sri Hartamas 1, 50480, Kuala Lumpur

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